Find help faster, access information more easily, and get support right within your familiar work environment: With our new AI-powered Lissy AI Assistant, we are strategically advancing our customer service. The intelligent assistant is available to our customers both on the LIS Ticket Portal and directly within the WinSped Transport Management System (TMS), providing answers to questions and direct access to relevant information within seconds.
In everyday work, every minute counts sometimes. That’s why we designed Lissy so that users no longer have to switch between different service areas or spend a long time searching for the right information. Instead, all it takes is one question to quickly get the right answers, relevant documents, or in-depth articles.
This is made possible by consolidating various internal sources of knowledge. Using an AI model, Lissy searches through this information and presents it in a clear, organized manner in a matter of seconds.
Support directly in WinSped
Lissy is integrated with both the ticket portal and WinSped directly, so questions can be asked without switching systems. This saves time, streamlines workflows, and ensures that support is available exactly where it’s needed.
If an inquiry cannot be answered immediately, Lissy automatically creates a corresponding support ticket and forwards it to the appropriate staff members at our Customer Excellence Center (CEC). This is how we combine the benefits of modern AI with the personalized support provided by our service experts.
Developed collaboratively, consistently focused on the customer
Lissy is the result of close collaboration among various departments within our company. Together, we have created a solution that is consistently tailored to our customers’ needs and makes their day-to-day work noticeably easier.
The launch of Lissy also marks another milestone in our long-term service strategy. Through 2027, we will continue to develop our Customer Excellence Center and expand our digital service offerings in a targeted manner. Artificial intelligence plays a central role in this. Our goal is to further simplify processes and provide our customers with the best possible support at all times.
We will continue to integrate AI features into our software solutions step by step, thereby continually increasing the value we provide to our customers.
What does this mean for you?
Faster responses, shorter processes, and support right where you work: With Lissy, you’ll always have direct access to relevant information and benefit from a smart combination of AI and personalized support.
Would you like to learn more about Lissy?
Please feel free to contact us. We’ll show you how our AI Assistant can make your day-to-day work even easier and more efficient.
Click here to watch our Lissy video: Watch it now!