Technical Services

Service from your first software selection till your running system

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Anyone who invests in new software is always well advised to take a closer look at their hardware environment as well.

Does the system still fulfill the current requirements? How is it about his future security? Are new components required? Does the database need to be optimized? Providing the right answers to questions like these is difficult for companies without their own IT specialist. That’s why we like to support you. Among other things, we check and optimize your Microsoft SQL Server, your WinSped Services server or your WinSped clients. But we also help to create and set up a backup strategy or maintenance plan. On request, we even wait for your system and install the latest version of the program via remote maintenance. The all-round carefree package is also available here! Talk to us. LIS – always well advised!

You want to keep your WinSped system environment up to date or use the best possible hardware for the software? Here we come into play! We examine your environment and offer you clear IT solutions. After developing a hardware concept for your WinSped system environment, in which we consider your requirements and the existing hardware, we discuss the recommendation in detail with you. There is no obligation to purchase certain hardware.

Components:

  • Creation of the requirements catalog by telephone
  • If necessary, sighting of the current IT environment via remote maintenance
  • Development of a hardware concept for your WinSped system environment considering your requirements
  • Discussion of our recommendation

Requirements:

  • A contact person familiar with your WinSped system environment for our technical staff
  • If necessary, access to your WinSped environment via remote maintenance

Price: 180,00€

Keeping an eye on all systems: Especially for complex WinSped environments, monitoring using PRTG from Paessler is a must, which is free for medium-sized WinSped environments. The user is notified by e-mail or SMS about difficulties. An overview of all relevant systems is always available on an overview page, also from your smartphone. We enable you to set up and install the monitoring and instruct you in it.

Components:

  • Telephone creation of the requirements catalog
  • Set up monitoring for your WinSped environment remotely
  • Documentation of the PRTG environment
  • Introduction to the operation of the monitoring

Requirements:

  • A contact person familiar with your WinSped system environment for our technology
  • Access to your WinSped environment via remote maintenance
  • Possibility of installing PRTG on an existing WinSped server
  • If necessary, the presence of an iOS or Android smartphone, if access to PRTG from a mobile phone is desired
  • If necessary, firewall releases

Price: 670,00€

In case of problems with the speed of WinSped or the quality of the response behavior, our technicians examine your WinSped environment for possible sources of error. The experts check and optimize your Microsoft SQL Server, your WinSped Services server or your WinSped clients remotely. Finally, we will prepare a final report and explain it in detail.

Components:

  • Creation of the requirements catalog by telephone
  • Checking and optimizing your Microsoft SQL Server regarding performance via remote maintenance
  • Checking the WinSped service server regarding performance via remote maintenance
  • Testing WinSped clients for performance via remote maintenance
  • Check the optional WinSped server
  • Preparation and discussion of the final report

Requirements:

  • A contact person familiar with your WinSped system environment for our technology
  • Access to your WinSped environment via remote maintenance
  • Microsoft SQL Server

Price: 490,00€

WinSped automatically saves all relevant data for you in an explicit database. A backup of this database is sufficient to recover all necessary data. We’ll help you determine if a backup has been created successfully or test the set backup strategy for you. It helps to set up a maintenance plan or automatic recovery via a second SQL server. The maintenance is documented and discussed with you.

Components:

  • Discussion of the backup strategy by phone
  • Set up a maintenance plan to secure and optimize your WinSped database remotely
  • Set up automatic recovery of WinSped backup on a second SQL Server
  • Configure e-mail notification for backup or restore errors remotely
  • Documentation of maintenance
  • Discussion of maintenance

Requirements:

  • A contact person familiar with your WinSped system environment for our technology
  • Access to your WinSped environment via remote maintenance
  • If necessary, a second SQL server for the automatic recovery of the WinSped database backup

Price: 295,00€

If you have signed a maintenance contract, you are also entitled to use the latest annual version of WinSped. New versions include improvements and optimizations and observe current legal regulations. We therefore recommend an annual update. For this our product is accompanied by a detailed installation manual. If you still do not want to carry out the process yourself, our technicians are always ready for you. Also, the installation of the latest program version is carried out by remote maintenance and discussed with you.

Components:

  • Record and view your WinSped environment by phone
  • Installation of the latest WinSped program version via remote maintenance (maximum 15 clients)
  • Updating your WinSped environment remotely
  • Documentation of your WinSped environment
  • Final discussion by telephone

Requirements:

  • A contact person familiar with your WinSped system environment for our technology
  • Access to your WinSped environment via remote maintenance
  • Active WinSped maintenance contract

Price: 425,00€