Since the beginning of July, the Serbian Milšped Group has been using our Transport Management System (TMS) to handle its national full-load and groupage transports. We are thus expanding our field of activity in south-eastern Europe. After the first rollout phase, a total of 400 users of the globally operating logistics company will work with WinSped.
A mammoth task
With over 2,500 employees, the Serbian Milšped Group, headquartered in Belgrade, is one of the big players in the Balkans. FTL, groupage, customs clearance, warehousing, multimodal transports for various industries as well as spare parts deliveries and car transports are part of the daily business. Around 210,000 orders are recorded monthly and distributed to over 50,000 unloading stations. For this purpose, about 2,000 vehicles are in use, which are dispatched in parallel. A task where the previous TMS used by Milšped had reached its limits and had to be replaced.
Marijana Crnoglavac, Director of the IT Department for Software & Development at Milšped Group, explains: “It was important for us to find an experienced software partner who could cover the complex processes and tasks across all areas without having to switch between different programmes.” With this in mind, Milšped was looking for a TMS provider capable of presenting the entirety of the work processes – from order entry and (graphic) dispatching to invoicing and evaluation – in one integrated system. Another criterion of the internationally operating transport company was the problem-free connection of further, foreign transport markets.
In the end, the choice fell on our TMS WinSped, because thanks to its modular architecture, the applications can be configured as needed and according to individual specifications. During a six-month proof-of-concept phase, a joint project team first analysed the processes to be mapped. Then the software was individually tailored to the needs of the logistics company. In addition, several key users were trained in advance in seminars at our headquarters in Greven to enable the successful live operation of the first unit.
The subsequent multi-stage introduction of the TMS software took place on 1 July this year. For our project manager Gregor Panzer, it was a complete success: “On the very first day, all orders of the Domestic Transport division were recorded and processed. We took up and implemented minor adjustment requests directly.” Currently, the two business divisions International Road Transport and Automotive Logistics (Cars) are starting.